FAQ
Do I need an account to place an order?
No, all you need is an email address to place and track your orders!
How do I receive FRAMED email updates?
Stay informed of new arrivals, trends and exclusive promotions by entering your email address in the footer. You can manage your email preferences in your account.
How do I place an order on your website?
Here’s how:
- Choose a category or brand from the top navigation menu or search to explore a specific style or brand
- Select your desired item and click Add To Cart. Once you've added all items, it's time to checkout
- Sign in to your account or, if you've not yet created one, continue via guest checkout
Enter your address, payment method and delivery details to place your order. We'll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.
Are FRAMED items guaranteed authentic?
Our offering is expertly curated by the best luxury fashion brands and boutiques around the globe and all our items are guaranteed authentic.
How will my order be packaged?
Your order will be carefully prepared in a protective FRAMED package. If the designer has provided any branded boxes, dust bags or cases, these will also be included.
What is FRAMED’s returns policy?
We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs.
How do I return my item?
Here’s what you need to do:
- Go to Orders & Returns if you have an account.
- Find the order you want to return and click Return Item(s)
- Select each item and your reason for returning
Will my personal details stay safe?
Absolutely. We keep your personal data private and confidential and only share it with your consent or if legally permitted to.
When will my card be charged?
If you pay by debit card or credit card, FRAMED will take payment when you place your order.